FAQ
Find answers to common questions about our services.
Delivery time is typically 1-2 business days depending on the destination. We offer express service for faster delivery when needed.
Yes, we provide delivery services throughout Central Java and surrounding areas. For deliveries outside Central Java, please contact us for special offers.
You can track your package status using the tracking number provided after shipment. We also offer online tracking via our website.
Yes, additional fees apply for heavy or large-sized items. The cost is calculated based on weight and size, and will be communicated before shipment.
If there is an issue with the delivery, please contact our customer service within 24 hours. We will follow up and provide the best solution.
Yes, we provide insurance for high-value items. The insurance cost will be added to the total shipping fee.
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